Description

This role exists because critical business applications need someone watching them around the clock, ready to catch trouble before users even notice it. You'll act like a technical detective, tracing strange system behaviour back to its real cause instead of just treating symptoms one at a time. On a normal day, you'll check monitoring dashboards, dig through logs, and join problem-solving calls with developers and infrastructure teams to work out what broke and why. You'll sit inside a wider application support team and work closely with engineers, infrastructure specialists and business stakeholders whenever an issue needs more hands. In your first three to six months, you'll learn the application landscape, get comfortable with the monitoring and ticketing tools in use, and start owning smaller incidents on your own instead of shadowing seniors. By six months in, you should be able to write a clear root-cause note without much help from others. This role suits people who enjoy structured problem-solving, stay calm when several systems misbehave at once, and like learning how large technical environments work under pressure. It's a weaker fit if you mainly want to write new features full-time with little operational work involved. Most engineers use this role as a launchpad into site reliability engineering, DevOps or cloud infrastructure roles within two to four years, once they've built a strong troubleshooting track record.

Responsibilities

Monitor live application dashboards and alerts to catch failures before they affect end users or business operations
Investigate recurring incidents by digging through logs, error traces and system metrics to find the real root cause
Join problem-solving discussions with developers, infrastructure teams and business stakeholders to unblock stuck or escalated tickets
Document fixes, workarounds and lessons learned so the wider support team can resolve similar issues faster next time
Write and maintain small scripts that automate repetitive checks, restarts or health-check routines across the support pipeline
Track incident patterns over time and flag recurring problems that need a permanent fix rather than a workaround
Keep shift-handover notes clear and detailed enough for the next engineer to pick up an issue instantly
Suggest improvements to runbooks, monitoring thresholds and support tooling based on what actually breaks in production

Who You Are

Have 0 to 2 years of hands-on exposure to site reliability engineering, IT support or application monitoring work
Have completed 15 years of full-time education, matching the qualification this role and most entry-level tracks require
Understand system monitoring and incident management basics well enough to triage an alert without heavy hand-holding
Be comfortable writing simple scripts in a language like Python or shell to automate small support tasks
Know how to read application logs and system metrics to work out what actually went wrong
Have basic familiarity with cloud infrastructure and how distributed systems talk to each other and fail
Stay calm and methodical when several things break at once and priorities keep shifting fast
Communicate clearly in written tickets and spoken updates, since support work runs on handovers between people

Nice-To-Haves

Prior exposure to a monitoring or observability tool such as Splunk, Datadog or Grafana
Basic scripting or automation experience beyond coursework, even from personal or academic projects
Familiarity with ITIL-style incident, problem and change management processes used in enterprise support teams
Some exposure to a major cloud platform like AWS, Azure or GCP, even at a beginner level

About Accenture

Accenture is a global professional services company that helps organisations use technology and human ingenuity to reinvent how they work. It operates across strategy, consulting, technology and operations, and serves clients across most major industries. The company employs more than 775,000 people worldwide and has been recognised as one of the World's Best Workplaces.

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Description

Responsibilities

Monitor live application dashboards and alerts to catch failures before they affect end users or business operations

Investigate recurring incidents by digging through logs, error traces and system metrics to find the real root cause

Join problem-solving discussions with developers, infrastructure teams and business stakeholders to unblock stuck or escalated tickets

Document fixes, workarounds and lessons learned so the wider support team can resolve similar issues faster next time

Write and maintain small scripts that automate repetitive checks, restarts or health-check routines across the support pipeline

Track incident patterns over time and flag recurring problems that need a permanent fix rather than a workaround

Keep shift-handover notes clear and detailed enough for the next engineer to pick up an issue instantly

Suggest improvements to runbooks, monitoring thresholds and support tooling based on what actually breaks in production

Who You Are

Have 0 to 2 years of hands-on exposure to site reliability engineering, IT support or application monitoring work

Have completed 15 years of full-time education, matching the qualification this role and most entry-level tracks require

Understand system monitoring and incident management basics well enough to triage an alert without heavy hand-holding

Be comfortable writing simple scripts in a language like Python or shell to automate small support tasks

Know how to read application logs and system metrics to work out what actually went wrong

Have basic familiarity with cloud infrastructure and how distributed systems talk to each other and fail

Stay calm and methodical when several things break at once and priorities keep shifting fast

Communicate clearly in written tickets and spoken updates, since support work runs on handovers between people

Nice-To-Haves

Prior exposure to a monitoring or observability tool such as Splunk, Datadog or Grafana

Basic scripting or automation experience beyond coursework, even from personal or academic projects

Familiarity with ITIL-style incident, problem and change management processes used in enterprise support teams

Some exposure to a major cloud platform like AWS, Azure or GCP, even at a beginner level

About Accenture

Visit website

Application Support Engineer

Description

Responsibilities

Who You Are

Nice-To-Haves

About Accenture

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